Glowden

Terms & Conditions

These terms govern your use of the Glowden Cleaning Services website and your booking of our services. We are headquartered in Riyadh, Kingdom of Saudi Arabia. By booking on the website you agree to these terms.

1. Booking & confirmation

  • Bookings are made on the service page of the website.
  • A booking is confirmed once we confirm the details, time and price with you.
  • You must provide accurate information on the type, size, condition and address of the place, and your mobile number.
  • If the place differs from the information provided, we'll tell you about any change in price or duration before starting, and we only proceed with your approval.

2. Prices

  • Prices are in Saudi riyals and include VAT unless stated otherwise.
  • The final price depends on size, condition and service type, and is confirmed before the visit.
  • Business quotes are valid for the period stated in the quote.

3. Payment policy

  • We accept mada, Visa, Mastercard and Apple Pay through a secure payment gateway.
  • Payment is made at the time of booking on the website.
  • For businesses, payment terms follow the agreed quote or contract.
  • An electronic invoice is issued with every payment.
  • We don't store your card details; payments are handled entirely by the payment provider.

4. Cancellation & rescheduling

  • You can cancel or reschedule free of charge from the My Orders page or by emailing us, at least 24 hours before the appointment.
  • Cancellations less than 24 hours before the appointment may incur a cancellation fee, which we'll let you know about.
  • If our team arrives and can't access the premises for reasons on the customer's side, this counts as a late cancellation.
  • If we need to reschedule due to an emergency, we'll tell you in advance and offer a new time or a full refund.

5. Refund policy

  • Cancellations within the allowed period are refunded in full.
  • Bookings we cancel are refunded in full.
  • Refunds go to the original payment method and may take 5–14 business days depending on the bank.
  • Services already performed are not refundable; quality concerns are handled under the next section.

6. Service quality concerns

  • If you have a concern, email us within 24 hours of the service with photos showing the issue.
  • We'll review it and, if valid, redo the relevant part of the service at no extra cost.

7. Customer obligations

  • Give our team access to the premises at the booked time.
  • Provide the water and electricity needed for the service.
  • Secure valuables and personal items before the service.
  • Let the team know about any surfaces or fabrics needing special care.

8. Liability

  • We work with care throughout the service.
  • We're not liable for damage from pre-existing defects or natural wear of furniture or surfaces, or for stains that can't be removed by nature.
  • Any damage caused by our team's error will be handled once you report it promptly and we inspect it.

9. Privacy

We use your details (name, mobile, address) only to deliver the service and contact you about it, and we don't share them except as needed to complete payment or as required by law.

10. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and any dispute is heard by the competent authorities in the Kingdom.

11. Updates

We may update these terms from time to time; changes take effect once published on the website.

12. Contact

Email: info@glowden.com
Headquarters: Riyadh, Kingdom of Saudi Arabia